FAQ

Express answers:
Forgot username/password
Username/password is not valid
What is the difference between paid members and free members?
Types of subscriptions to the site
Stop recurring subscription
Change my email address
Remove your profile

About the website
About the company
Data protection act
Website security
How are members of this website being verified?
Advertising policy

Website Features
Search
Advanced Search
Browse
New Members
Latest Matches
Members Online
Upcoming Birthdays
Featured
Buddies
Visitors
Friends
Blocked
Chat
Mail

Your Profile
Useful tips when creating a profile
Is my profile censored?
How long does it take to get my profile approved?
When will I be shown on the search results?
How do I make changes to my profile?
How do I upload my video?
How do I upload my picture?
Can I restrict access to my pictures and videos?
What is the Guestbook (Wall)?
How do I get my profile featured?
How do I stop email notifications to my external mailbox?
How do I change my email address?
How does the the Send profile to friends feature works?
How do I change my password?
How do I delete my profile?
Safety tips

Membership subscription
What is the difference between free member and paid member?
How can I get a trial Gold membership for free?
What are the benefits of having my profile featured?
How long does it take to get my membership activated?
How can I see when my subscription runs out?
How do I cancel recurring billing?
My username/password is not working?
How do I contact the Customer Support team?
What if I have technical issues with a website?

About the website

About the company

doglover.biz is a part of a major dating network called Dating Factory.com. Our system has incorporated years of design experience in online dating and the latest WEB2 methodology to create safe, enjoyable and easy to use dating websites. Thinking from the user’s point of view is our main aim. Advanced technology and communication tools give you instant access to millions members worldwide and hundreds near to you. Extensive search criteria help you to find exactly what you are looking for. We are constantly adding new features and we would appreciate your feedback about the ones you like the most. We want you to feel comfortable in a growing dating community, our experienced team is with you 24/7 offering Support, Help and Advice. Contact us any time.

Data protection act

DatingFactory.com as part of Caerus AG and is regulated by the Swiss Federal Act on Data Protection (DPA)

This Act is to protect the personal data and the fundamental rights of those individuals about whom data is processed.

Read more http://www.dataprotection.eu/pmwiki/pmwiki.php?n=Main.CH

Website Security

Your personal data is stored on secured servers located in one of the countries of the European Union. It will not be sold or disclosed to any third party. Your contact information will be used only for the purposes to provide the service that you agreed to in doglover.biz Terms and Conditions.

When you submit your credit card information, it gets passed through a secure connection to the payment provider. Your card gets authorized only for the payment you choose yourself on the website.

All communication between the members of the website is private, secure and not moderated. It is your right to report other members who may abuse the system and their profile will be deleted immediately.

New member’s profiles go through manual approval prior to activation.

How are members of this website being verified?

Members of this website are verified using a few different methods:

  • Automated moderation and restrictions to high risk geographical areas
  • Email address verification
  • Manual moderation of profile description and media content submitted to the website
  • Deletion of the members who are reported by other users as violating the site rules or creating illegal content in their profile or messages.

Some members may be asked to provide personal ID to verify card payment.

Advertising policy

DatingFactory.com reserves the right to advertise on the doglover.biz pages, new website features, promotions and products to improve the user experience. Third party advertising is allowed in designated areas of the website and emails.

Website features

Search

The Quick Search form is on your home page on the left hand side. You can search by Username, sex, age, country, city or postcode/zipcode and connect with other members in no time.

Advanced Search allows you to specify interests and criteria that will help you to find exactly what you are looking for. Find someone special from the millions and millions out there.

Browse

The Browse page has all the latest updates for New membersLatest matches using the criteria you specified, Online members, and Upcoming Birthdays to give you a chance to be the first to send them your greetings, as well as Featured profiles — of the people who take doglover.biz seriously.

Buddies

This category lets you keep everything in one place — those whom you like, do not like and you can also see who looked at your profile and really liked you. Have fun with your friends and keep in touch with the closest ones.

Visitors — members who took an interest and looked into your full profile. Contact them while you are still fresh on their mind and get to know them.

Friends — add members whom you really like into this category and they will receive notification that you have a strong interest in them. Who knows they may like you too.

Blocked — not everyone is the same — useful feature if your profile becomes too popular and you want to restrict who you want to talk to.

Chat

Our cool and easy-to-use chat program creates an instant connection between you and other members. You can see who is on the site now, chat to them, talk to them through your microphone, or turn on your webcam and get even closer and see who is on the other side.

We have created a unique feature “chat later” that allows you to store chat requests in your chat history if you want to concentrate just on browsing the site without being continuosly interrupted. You can always see how many people are waiting to chat with you on the main top menu Chat bar.

Mail

All communication with other members of the site is stored in the secure internal Mailbox. You can easily see your received, sent and deleted messages or winks. You can also categorize them by member. This can be useful if you have a long communication with a few of your friends at the same time.

Your Profile

Useful tips when creating a profile

Do you know that interesting profiles with a picture and extensive information attract 20 times more interest than poorly written ones without a photo?

We would recommend putting your real age and the most recent picture on the profile. It does not have to be a professional picture, natural ones attract a better reaction. At the end of the day this is how you look in real life and this is exactly how your future partner will see you. Adding videos is an even better way of showing other members who you are. Profiles with videos are usually much more popular.

Take your time to write a description. Try to write what you think. Your profile is your digital self — make it as close to your real self as possible.

Other members would like to know what your expectations are. Try not to be too precise, leave a bit to chance but still give a good impression of your ideal match. It will help to avoid people who you are not really interested in.

Fill in all the additional criteria which you think are relevant to you. This will help us to send you updates with more accurate matches and wil also give very useful information about you to other members.

Presenting yourself well is the first step towards success on the doglover.biz

Is my profile censored?

Yes, each new or updated profile goes through a manual moderation process. We are not interested in your personal information. We only check that the profile does not contain illegal or abusive content in the pictures or profile description. The Data Protection Act does not allow us to show your personal contact details to the general public. You can exchange this information in one-to-one communication with site members.

How long does it take to get my profile approved?

We aim to approve profiles within 2 hours but it can take up to 24 hours at busy times and weekends. Please be patient, our moderation system is in place to ensure secure and enjoyable experiences on the doglover.biz

When will I be shown on the search results?

Your profile will be shown on the search results straight after it is approved. You will receive an email notification from our team notifying you exactly when this happens.

How do I make changes in my profile?

Making changes in your profile is quick and easy. Go to the Profile tab of the main menu to see your profile exactly how other members see it on the website. Click on the Edit tab near the information you want to change. Make changes and save. Please note that any new pictures and updated profile descriptions will go through our moderation process and it may take few hours to get approved. You can choose to make your picture open to everyone, private for particular members on request, or restricted to members in your Friends list.

Uploading picture is just getting easier! You can now upload a photo or video straight from your webcam in a click of a button Click here.

How do I upload my video?

Go to Your gallery, choose the video file from your PC, write a description for your video and choose one of the privacy options.

  • Public will show your video to everyone,
  • Private limits showing your video only to requesting members with your permission,
  • Friends will open your video to all the members in your Friends list.

Please note that new videos will go through our moderation process and may take few hours to get approved. You will receive an email notification when changes become active on the website.

You can also upload a video directly from the webcam; just follow the instructions on the screen on your Gallery page.

How do I upload my picture?

Go to Your gallery, choose the file from your PC, write a picture description and choose one of the privacy options.

  • Public will show your picture to everyone,
  • Private limits showing your photo only to requesting members with your permission
  • Friends will open your pictures to all the members in your Friends list.

Please note that any new picture will go through our moderation process and may take few hours to get approved. You will receive an email notification when changes become active on the website.

You can also upload pictures directly from your webcam; just follow the instructions on the screen on your Gallery page.

Can I restrict access to my pictures and videos?

Yes, you have to choose one of the privacy options when uploading the file.

Public will show your picture and video to everyone,

Private limits showing your photo and videos only to requesting members with your permission

Friends will open your pictures and videos to all the members in your Friends list.

What is the Guestbook (Wall)?

The Guestbook is there to give you your own space on the site where you can share your thoughts, comments, pictures with other members. Make it interesting; keep it updated and you will see the response of your friends and admirers. Use this opportunity to be different and attract as much attention on the site as possible. Click Add your comment button, to add something new. You can also remove any comment you want.

How do I get my profile featured?

Featured profile is an option that is available to Gold members only. First upgrade your profile to Gold to be able to communicate to as many users as you want and then get yourself noticed. You can buy both options together in a discounted package. Having your profile featured will allow you to be advertised on others members homepages and highlighted on the general search results. Your emails also will be highlighted in other member’s mailbox. You will be listed in a dedicated gallery on Buddies page and will be on the priority listing of doglover.biz chat program. You will also be able to communicate with trial members

Get your profile featured now >>

How do I stop email notifications to my external mailbox?

Receiving notifications from our website to your external mailbox is one of the essential features to keep you updated about your new matches, people who are interested in you, special offers and useful dating tips. We would strongly recommend you keep this option active and make sure that you have your spam filters adjusted to allow emails from doglover.biz system. If for whatever reason you still want to stop email notifications you can easily do it using the direct link at the bottom of each our email or go to Profile >> Account details page.

There you can make changes to two different types of emails — New matches notifications and Other site notifications, news & offers. Choose the relevant option and save changes to your profile settings.

How do I change my email address?

Keep your email communication with other members private. You can change your email address at any time going to Profile >> Account details page. We will send you a new password to confirm your email address. Please, go to your new external mail box and login to the site using your new login information for the changes to become active.

How does the Send profile to friends feature works?

If you have friends on the dating scene and see someone they may like, you can send them them a direct link to a profile

How do I change my password?

To change your password go to Profile >> Account details. Make the changes and click Update to activate your new password.

How do I delete my profile?

If you decide to leave doglover.biz because you have found someone or just want to have a break you can delete your profile by going to Profile >> Account details and click on the Remove account button. We would really appreciate your feedback on why your are leaving to help us improve our service.

Safety tips

A Dating site is an exciting place to be and it can be an even greater experience if you keep a few simple rules in mind while communicating with other members.

  • Try to find out as much general information about the person as possible before going on the first date.
  • Get his/her home address or telephone number and try to verify them. it.
  • Tell one of your close friends where and when you are going on a date.
  • Try to arrange a first date somewhere public and familiar to both of you.
  • Be cautious if asked too much information about your income
  • Never send any money to anyone before you meet them
  • Contact us and report the member if you feel that his/her behaviour on the site looks suspicious

Membership subscription

What is the difference between a free member and a paid member?

doglover.biz has two types of membership — Free Trial and Gold. Gold members can upgrade their profile to Featured.

Trial members can:

  • create and update own profile
  • add or remove pictures and videos to the profile
  • browse the website
  • send restricted number of emails
  • view other members default pictures
  • send and respond to chat requests
  • send and receive winks
  • add members to Friends and Blocked
  • update profile settings
  • receive latest matches to the external mailbox

Gold members can:

  • have all the features of a Trial member
  • send and reply to unlimited number of emails and winks
  • view other members galleries
  • use text voice and video chat without restrictions
  • get their profile marked as Gold on the search results that indicates to other members their ability to communicate with them

Featured profile:

  • gives that special touch to be different and standout of the crowd
  • gets highlighted in all the members search results and galleries
  • is featured on other members’ home pages
  • gets highlighted in members’ mailboxes
  • can communicate with both Gold and Trial members
  • has priority listing in the chat program
  • gets listed in a dedicated Featured profiles gallery

How I can get trial Gold membership for free?

We try to give everyone a chance to see the full functionality of our website. You can get Free or Discounted Gold memberships if you keep an eye on our news and special offers that are sent to your mail box or announced on the website.

What is the benefit of having my profile featured?

Featured profile:

  • gives that special touch to be different and standout from the crowd
  • gets highlighted in all the members’ search results and galleries
  • is featured on other members’ home pages
  • gets highlighted in members’ mailboxes
  • can communicate with both Gold and Trial members
  • has priority listing in the chat program
  • gets listed in a dedicated Featured profiles gallery

How long does it take to get my membership activated?

Normally your membership gets activated instantly after you have paid. In some cases payment can be passed to our risk management team for manual activation. In this case it may take up to 24 hours to process and we may require your signature to confirm the payment.

How can I see when subscription runs out?

We made it easy for you to manage your account. Go to Profile >> Account details >> Cancel billing to see when your next payment is due.

How to cancel reccurring billing?

Cancelling a paid subscription will put restrictions on your profile and you may miss an opportunity to get to know that someone special out there. If you still want to stop billing go to Profile >> Account details >> Cancel billing, and choose the subscription you want to cancel. Alternatively you can contact our Customer Support team. Please note that you have to send an email request at least 2 days before the next payment date to guarantee cancellation.

My email login /password is not working

If you have received a system message on the screen saying that your username or password is incorrect please check the following:

  • make sure you are using capital letter where necessary because your password is case sensitive
  • you do not have spaces at the beginning or at the end of your email address or password
  • you have confirmed your email address using the activation link that was sent to your email
  • you have not received an email notification from your customer support team about terminating your membership.

If you still experience difficulties please contact our Customer Support team quoting your email address and website url.

How to contact Customer Support team

Our customer support team is available for you 24/7 and we aim to answer all emails within 2 hours. Sometimes it can take longer due to high activity on the website. You can contact Customer support through the form on the Contacts page, or clicking on the relevant link placed at the bottom of every page.

What if I have technical issues with a website?

If you have technical problems with using a website please check first if your PC has any technical faults or your software needs updating. If you still experience difficulties accessing some pages of the website, please make a screenshot and email it to our Customer Support team together with description of the browser you are using. Our technical experts will contact you shortly and come up with the solution to fix the problem.